Terms & Conditions

Last updated: 12 January 2026

1. Acceptance

By booking a service, paying an invoice or otherwise engaging us, you agree to these Terms & Conditions. If you book on behalf of an organisation, you confirm you have authority to bind it.

2. Quotes & bookings

Quotes are valid for fourteen calendar days from issue. A booking is confirmed when you accept the written quote and we send a confirmation email with the visit window.

3. Access

You are responsible for arranging access to the premises during the agreed window. If our crew arrives and cannot enter, we may charge a redeployment fee equivalent to 50% of the visit value.

4. Scope of work

We will perform the tasks listed in the quote using our standard checklist for the chosen service. Additional work requested during the visit may be accommodated subject to time, materials and a revised quote.

5. Client materials

We bring our own equipment and detergents. If you ask us to use products you supply, we accept no liability for damage caused by the suitability of those products to the surfaces concerned.

6. Pricing & payment

• Quotes are in Malaysian Ringgit (RM) and inclusive of Sales & Service Tax where applicable.
• Recurring services are invoiced monthly in advance unless otherwise agreed.
• Payment is due within seven calendar days of invoice issue.
• Accepted methods: bank transfer, FPX, e-wallet (DuitNow, Touch ‘n Go, GrabPay).

7. Cancellation

Free of charge if you notify us at least eighteen hours before the scheduled visit. Late cancellations are charged at 50% of the visit value. No-shows are charged in full.

8. Liability

We carry public liability and accidental damage insurance up to RM 500,000 per incident. Claims must be raised in writing within seventy-two hours of the visit, accompanied by photographs and a description of the issue.

We are not liable for pre-existing damage, wear-and-tear, or damage caused by items left in a state that the crew lead flagged at the start of the visit.

9. Health & safety

The crew is entitled to refuse work in spaces presenting a health hazard, including but not limited to standing sewage, exposed live wiring or biological waste. We will offer to return once the hazard has been resolved.

10. Intellectual property

The content of this website, including imagery, text and the brand mark, is the property of GrowStack Hygiene Sdn. Bhd. and may not be reproduced without written permission.

11. Governing law

These Terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

12. Contact

Questions about these Terms should be directed to [email protected] or by post to the office address above.